Chatbots
WhatsApp AI Customer Support Agent with Meta Integration

Project Overview
Built an event-driven serverless WhatsApp customer support agent using Azure AI Foundry, AI Search, and Cognitive Services with Meta Business API integration. Implemented multilingual support with intelligent routing, real-time analytics dashboards, and automated escalation workflows. Deployed on Azure Functions with ServiceNow ticketing integration, reducing response times by 60% while maintaining high satisfaction scores.
Technology Stack
Azure AI Foundry
Azure AI Search
Azure Cognitive Services
Azure Functions
Meta Business API
Azure EventHub