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Real-Time Voice Agent with RAG Intelligence

Project Overview
Developed a real-time voice banking agent using Azure GPT Real-Time API with RAG-based query resolution for customer calls. Built intelligent call routing that resolves queries via AI Search and Azure OpenAI, with automatic escalation to relevant customer support when needed. Deployed on Azure App Services with infrastructure provisioned via Azure Bicep, integrated Azure AI Foundry for enhanced capabilities, and implemented Azure DevOps monitoring that reduced call handling time by 45%.
Technology Stack
Azure GPT Real-Time
Azure AI Search
Azure OpenAI
Azure AI Foundry
Azure Bicep
App Services